Terms of service

Effective Date: April 11, 2025

Last Updated: September 17, 2026

Welcome to Paperless Blueprint. These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services"). By accessing or using our Services, engaging us for a project, or signing a project agreement, statement of work, proposal, or service order (each, an "Order"), you ("you," "Client") agree to be bound by these Terms. If you do not agree, do not use our Services.

These Terms apply alongside any Order. Where an Order conflicts with these Terms, the Order controls for that engagement.

1. Definitions

• "We," "us," "our," "Paperless Blueprint" — Paperless Blueprint, a digital services provider based in Trinidad and Tobago.
• "Deliverables" — the websites, code, designs, content, reports, configurations, or other work product we produce for you under an Order.
• "One-Time Services" — fixed-scope engagements such as website design and development.
• "Recurring Services" — ongoing or subscription-based engagements billed on a periodic basis, including ads management, SEO/AEO, and WhatsApp messaging services.
• "Ad Spend" — money paid to advertising platforms (e.g., Meta, Google) to run ads. Ad Spend is separate from, and in addition to, our management fees.
• "Third-Party Platforms" — services we build on, integrate with, or operate through, including but not limited to WordPress, WooCommerce, Shopify, Next.js hosting providers, Meta/WhatsApp, Google, and payment gateways such as Fygaro, Stripe, and PayPal.

2. Overview of Services

Paperless Blueprint provides digital products and services across the following categories:

a. Website Design — visual design, UX/UI, branding, and prototyping for websites and web applications.

b. Website Development — building, maintaining, and customizing websites and web applications (including Laravel, WordPress/WooCommerce, Shopify, and Next.js), payment gateway integrations, and related technical work.

c. Digital Marketing Services, which include:

• Social Media Advertising (e.g., Meta/Facebook/Instagram ads)
• Google Ads / Search & Display Advertising
• SEO and AEO (Search Engine and Answer Engine Optimization)
• Content creation and campaign management.

d. WhatsApp Messaging Services — WhatsApp Business Platform integration, chatbot and AI assistant builds, voice and messaging automation, and customer communication management.

e. Web Hosting Services — provision and management of hosting for your website or web application, including server space, deployment, and related maintenance, as set out in the applicable hosting plan or Order.

f. Other Services as described in an applicable Order.

The specific scope, deliverables, timelines, and fees for any engagement are defined in the relevant Order.

3. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use our Services. By using our Services you represent that you have the legal capacity and authority to enter into these Terms on behalf of yourself and any business you represent.

4. Client Responsibilities

You agree to:

• Provide accurate, complete, and timely information, materials, content, access, and approvals reasonably required for us to deliver the Services.
• Comply with all applicable laws, including data protection laws and platform policies relevant to your business.
• Ensure that any content, branding, claims, products, or materials you provide to us, or ask us to publish or promote, are accurate, lawful, and do not infringe the rights of any third party (including intellectual property, advertising, consumer-protection, and industry-specific regulations).
• Maintain your own accounts with Third-Party Platforms (e.g., advertising, hosting, domain, and payment accounts) and remain responsible for charges billed directly to those accounts unless an Order states otherwise.
• Respond to our requests within a reasonable time. If you fail to respond, provide required materials, or settle invoices for fifteen (15) consecutive days, we may treat the project as stalled (see Section 9) and may pause or reschedule work.

You are solely responsible for the legality of your business, your products and services, and any claims you make or ask us to make on your behalf.

5. Fees, Payment, and Taxes

5.1 Fees and Billing

Fees are set out in the applicable Order. Unless otherwise stated:

• One-Time Services are billed via a deposit, milestone payments, and a final payment.
• Recurring Services are billed in advance on a periodic (e.g., monthly) cycle and automatically renew each cycle until cancelled in accordance with Section 9.

5.2 Ad Spend and Third-Party Costs

Advertising fees, platform fees, third-party hosting or domain registration not provided by us, WhatsApp/Meta conversation charges, API usage costs, plugin/theme licenses, and other third-party costs are separate from our management or service fees and are your responsibility. Where we manage Ad Spend on your behalf, you authorize the agreed budget and remain responsible for actual spend. We do not mark up, finance, or guarantee Ad Spend unless expressly agreed in writing.

5.3 Late Payment and Suspension

Invoices are due on the date stated in the Order. Overdue amounts may accrue interest at the rate stated in the Order (or, if none, at a reasonable commercial rate), and we may suspend Services, pause campaigns, or withhold Deliverables until all outstanding amounts are paid. Suspension does not relieve you of payment obligations, and recurring fees continue to accrue during suspension caused by non-payment.

5.4 Currency and Taxes

Unless an Order states otherwise, fees are quoted in United States Dollars (USD), payable in USD or the equivalent amount in your local currency at a prevailing exchange rate at the time of invoicing. All fees are exclusive of applicable taxes, including Value Added Tax (VAT) and any withholding or transaction taxes, which are your responsibility unless the Order states the fee is tax-inclusive.

5.5 Chargebacks

Initiating a chargeback or payment dispute for amounts properly owed, in lieu of contacting us to resolve a concern, is a breach of these Terms and may result in immediate suspension or termination and recovery of associated costs.

6. Scope of Website Design and Development Services

• Deliverables and Specifications: We deliver according to the specifications agreed in the Order.
• Revisions: Revisions are included only within the scope and number defined in the Order. Work beyond the agreed scope is handled as a Change Request under Section 6B.
• Acceptance: Deliverables are deemed accepted upon your written approval, or if you do not provide feedback or rejection within seven (7) days of delivery.
• Bug-Fix Warranty: For thirty (30) days after launch, we will correct material defects in our custom work at no charge, provided the issue is not caused by your changes, third-party code, hosting, or platform updates. After this period, fixes are billable or covered under a maintenance plan.
• Hosting and Maintenance: Hosting, ongoing maintenance, monitoring, security, and backups are provided only where purchased under a hosting plan, maintenance plan, or Order (see Section 6A). Where you do not retain us for these, you are responsible for the live environment once the project is handed over and final payment is made.

6A. Scope of Web Hosting Services

Where you purchase web hosting from us:

• Recurring Service: Hosting is a Recurring Service billed in advance (e.g., monthly or annually) and renews automatically until cancelled under Section 9. Hosting fees are non-refundable for the current billing period.
• Reasonable-Effort Uptime: We will use commercially reasonable efforts to keep hosted sites available, but we do not guarantee uninterrupted or error-free hosting, any specific uptime percentage, or particular performance, unless an uptime commitment is expressly stated in your hosting plan. Hosting depends on upstream providers, data centers, and networks outside our control.
• Backups: Where backups are included in your plan, we will maintain them on a reasonable schedule. You remain responsible for keeping your own independent copies of your data and content. We are not liable for data loss except to the extent caused by our gross negligence, and our liability remains subject to Section 18.
• Maintenance and Downtime: We may perform scheduled or emergency maintenance, updates, or migrations that cause temporary downtime. We will give reasonable notice of planned maintenance where practicable.
• Acceptable Use: Hosted content and activity are subject to Section 14. We may suspend or remove content, or suspend hosting, that is unlawful, infringing, malicious, sends spam, consumes excessive or abusive resources, or threatens the stability or security of our infrastructure or other clients.
• Suspension and Non-Payment: We may suspend hosting for non-payment under Section 5.3. Prolonged non-payment may result in termination and deletion of hosted data after a reasonable notice period.
• Termination and Migration: On cancellation or termination of hosting, we will, on request and on payment of any outstanding fees, provide a reasonable export or migration window for your data and content. After that window, we may delete hosted data. We are not obligated to provide free indefinite migration support.

6B. Change Requests and Out-of-Scope Work (Scope Creep)

This section applies across all Services, not only web development.

• Defined Scope: The scope, deliverables, and number of revisions for any engagement are fixed by the applicable Order. Anything outside that agreed scope — including new features, additional revisions beyond the agreed allowance, added pages, expanded campaign work, new integrations, redesigns, or changes to previously approved work — is a "Change Request."
• Change Order Process: Out-of-scope work is documented in a written Change Order (email is sufficient) that describes the work, the cost or estimate, and any revised timeline. Out-of-scope work proceeds only after you approve the Change Order in writing.
• Rate: Unless the Order specifies otherwise, Change Requests are billed at USD $175 per hour, charged in fifteen (15) minute increments rounded up to the nearest quarter hour, with a minimum of one (1) hour per Change Order. Fees are payable in USD or the equivalent in your local currency at a prevailing exchange rate.
• No Obligation: We are not obligated to begin Change Request work until the Change Order is approved, and timelines for the original scope may be adjusted to accommodate it.
• Effect on Timelines: Repeated or substantial Change Requests may extend agreed delivery dates. Delays caused by Change Requests are not a failure to deliver on our part.

7. Scope of Digital Marketing Services (Social Ads, Google Ads, SEO/AEO)

• Campaign Management: We plan, launch, and manage campaigns based on agreed strategies and goals. Performance reporting is provided on the cadence stated in the Order.
• No Guarantee of Results: Advertising and search optimization depend on factors outside our control, including platform algorithms, auction dynamics, competitor activity, your budget, your offer, and market conditions. We do not guarantee any specific outcome, including rankings, traffic, reach, impressions, leads, conversions, sales, return on ad spend, or revenue. Any projections are estimates, not commitments.
• Account Ownership and Access: You own your advertising, analytics, and search-console accounts. We require appropriate access to deliver the Services. You authorize us to act within these accounts on your behalf for the duration of the engagement.
• Content and Compliance: You are responsible for the accuracy and legality of products, offers, and claims advertised. We will use reasonable efforts to keep campaigns compliant with platform policies (e.g., Meta and Google advertising policies) and applicable advertising standards, but you are responsible for the underlying lawfulness of what is advertised.
• Platform Actions: We are not liable for ad disapprovals, account restrictions, suspensions, or bans imposed by advertising platforms, including those arising from your content, products, history, or policy changes.

8. Scope of WhatsApp Messaging Services

• Platform Dependency: WhatsApp Messaging Services rely on the WhatsApp Business Platform and Meta's infrastructure and policies. Your use is subject to Meta's terms and policies, in addition to these Terms.
• No Guarantee of Availability, Delivery, or Approval: We do not guarantee message delivery, deliverability rates, response times, template approval, phone-number registration, uninterrupted availability, or that Meta will approve, maintain, or continue any feature. Meta may reject templates, throttle messaging, change pricing, alter or deprecate API features, or suspend or ban accounts or numbers at its discretion. None of these are within our control or our liability.
• Conversation and Messaging Charges: Meta's conversation-based and per-message charges are billed according to Meta's pricing and are your responsibility, separate from our service fees. Meta may change this pricing at any time.
• Opt-In and Consent (Your Responsibility): You are solely responsible for obtaining and maintaining valid, documented opt-in consent from every recipient before any message is sent, and for honoring opt-outs, in accordance with Meta's policies and applicable data-protection and anti-spam laws. You must not use the Services to send unsolicited, deceptive, prohibited, or unlawful messages.
• AI Assistants: Where we build AI-powered chatbots or assistants, you acknowledge that AI outputs can be imperfect or unexpected. You are responsible for reviewing configurations, supervising the assistant's use in your business, and ensuring its responses are appropriate for your customers.

9. Term, Renewal, Cancellation, and Project Stalls

• Recurring Services continue until cancelled. Either party may cancel a Recurring Service by giving at least thirty (30) days' written notice before the next billing cycle, unless the Order states otherwise. Fees already paid for the current cycle are non-refundable, and fees for the current cycle remain due. On cancellation, we will provide a reasonable handover of accounts and access; we are not obligated to continue managing live campaigns or messaging after the effective cancellation date.
• One-Time Services conclude on acceptance and final payment.
• Stalled Projects: If a project is stalled due to your non-response or non-delivery of required materials for more than thirty (30) days, we may invoice for work completed to date, pause the engagement, and require a reactivation fee to resume. Projects inactive for more than ninety (90) days may be closed, with completed work invoiced in full.

10. Intellectual Property

• Your Content: You retain ownership of all content, materials, trademarks, and data you provide to us. You grant us a license to use them as needed to deliver the Services.
• Deliverables: Upon full payment, ownership of custom Deliverables created specifically for you under the Order transfers to you, except as set out below.
• Pre-Existing and Third-Party Materials: We (and our licensors) retain all rights in our pre-existing tools, frameworks, templates, code libraries, processes, and know-how. To the extent any of these are embedded in a Deliverable, we grant you a non-exclusive, perpetual license to use them as part of that Deliverable. Third-party software, plugins, themes, fonts, stock assets, and APIs remain subject to their own licenses.
• Before Full Payment: Title to Deliverables does not pass until full payment is received. We may withhold delivery of, or disable, unpaid Deliverables.

11. Confidentiality

Each party may receive non-public information from the other ("Confidential Information"), including business data, strategies, credentials, and customer information. Each party agrees to protect the other's Confidential Information using at least reasonable care, to use it only to perform or receive the Services, and not to disclose it to third parties except to personnel or subcontractors who need it and are bound by similar obligations. This does not apply to information that is public, independently developed, or required to be disclosed by law.

12. Data Protection and Privacy

We are committed to protecting personal data. Our Privacy Policy is incorporated into these Terms.

Where we process personal data on your behalf (for example, your customers' contact details in a WhatsApp or marketing campaign), we act as a data processor and you act as the data controller. In that role we will: process such data only on your reasonable instructions and as needed to provide the Services; apply reasonable technical and organizational security measures; use sub-processors only as reasonably necessary; notify you without undue delay on becoming aware of a personal-data breach affecting your data; and, on termination, return or delete such data within a reasonable period except where retention is required by law.

You are responsible for having a lawful basis (including consent where required) for the personal data you provide or ask us to process. We each agree to comply with applicable data-protection laws, including the Trinidad and Tobago Data Protection Act, 2011 (to the extent and as it is brought into force), and any equivalent laws in the jurisdictions where you or your customers are located (such as the data-protection regimes of The Bahamas, Jamaica, the Cayman Islands, or other applicable regions).

13. Third-Party Platforms and Dependencies

Our Services build on, integrate with, and operate through Third-Party Platforms. These platforms are controlled by third parties and may change, restrict, deprecate, increase prices, suffer outages, or terminate features or accounts at any time, without our control. We are not responsible or liable for the acts, omissions, availability, pricing, policy changes, or failures of any Third-Party Platform, including any resulting interruption, data loss, or damage. Your use of Third-Party Platforms is subject to their own terms.

14. Acceptable Use

You agree not to use, and not to instruct us to use, the Services to: violate any law or third-party right; send spam or unsolicited messages without valid consent; distribute malware or engage in fraud, phishing, or deceptive practices; publish unlawful, infringing, hateful, or harmful content; or violate the policies of any Third-Party Platform. We may refuse, suspend, or remove any work or content that, in our reasonable judgment, violates this section or exposes us to risk.

15. Subcontractors and AI Tools

We may engage subcontractors, freelancers, and AI-assisted tools to help deliver the Services. We remain responsible for the Services delivered under an Order. Our use of such resources does not relieve us of our obligations to you under these Terms.

16. Portfolio and Promotional Rights

Unless you notify us otherwise in writing, we may identify you as a client and display non-confidential Deliverables and results in our portfolio, case studies, website, and marketing materials. We will not disclose Confidential Information in doing so, and we will honor any reasonable written request to remove or anonymize such references.

17. Warranties and Disclaimers

We will perform the Services with reasonable skill and care. Except as expressly stated in these Terms or an Order, the Services and Deliverables are provided "as is" and "as available," and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services or any Deliverable will be uninterrupted, error-free, secure, or that they will achieve any particular business result.

18. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, profits, revenue, goodwill, or business interruption, arising out of or relating to the Services, even if advised of the possibility.
• Our total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the total fees you paid to us for the specific Service giving rise to the claim during the three (3) months immediately preceding the event that gave rise to the claim (excluding Ad Spend and third-party costs).
• Nothing in these Terms limits liability that cannot be limited by law (such as for fraud or death/personal injury caused by negligence).

19. Indemnification

You agree to indemnify and hold harmless Paperless Blueprint, its owners, employees, and subcontractors from any claims, damages, liabilities, losses, and reasonable expenses (including legal fees) arising from: your use of the Services; the content, products, claims, or materials you provide or ask us to publish or promote; your breach of these Terms or applicable law; your failure to obtain required consents (including messaging opt-ins); or your infringement of any third-party right.

20. Force Majeure

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, hurricanes or severe weather, power or internet outages, telecommunications or hosting failures, Third-Party Platform outages or actions, government action, labor disputes, or other force majeure events. Obligations are suspended for the duration of the event. This does not excuse payment obligations for Services already rendered.

21. Termination

Either party may terminate an engagement for material breach if the breach is not cured within fourteen (14) days of written notice. We may suspend or terminate Services immediately for non-payment, chargebacks, breach of Section 14 (Acceptable Use), or where required to protect our systems, our other clients, or to comply with a Third-Party Platform. On termination: fees for work performed and the current billing cycle remain due; you must cease using any unpaid Deliverables; and each party will return or delete the other's Confidential Information on request, subject to legal retention requirements. Sections that by their nature should survive (including 5, 10, 11, 12, 17, 18, 19, and 22) survive termination.

22. Dispute Resolution and Governing Law

The parties will first attempt to resolve any dispute through good-faith negotiation. If unresolved within thirty (30) days, the dispute will be governed by and construed in accordance with the laws of Trinidad and Tobago, and the parties submit to the exclusive jurisdiction of the courts of Trinidad and Tobago, without regard to conflict-of-law principles.

23. Refund Policy

23.1 Project-Based Services (Design & Development)

Because our work commits time and resources from the moment it begins, refunds for project-based services (such as website design and development) are determined by the stage the project has reached, not by whether you are satisfied with the result. The stages and corresponding refund amounts are:

This single ladder applies to all project work:

• Design-led projects: the "first deliverable" is the design supplied for review.
• Development-only projects: the "first deliverable" is the first working build, feature, or staging environment supplied for review.
• Combined projects: the project advances to the next stage upon whichever trigger occurs first.

Cancellation before work starts. If the Service has not yet started, a written cancellation request submitted within three (3) days of payment is eligible for a full refund.

Outer cutoff. No refund is available more than ninety (90) days after payment, regardless of stage. A project on which you have not responded or provided required materials may be treated as stalled under Section 9.

23.2 Recurring and Subscription Services

For recurring services (web hosting, website maintenance, ads management, the WhatsApp AI Employee subscription, and any monthly gateway fee), fees for the current billing cycle are non-refundable. You may cancel under Section 9, and cancellation takes effect at the end of the current cycle; you are not charged for cycles after that. Setup fees are non-refundable once work has commenced.

For the WhatsApp AI Employee, subscription billing is handled through our portal and is subject to the terms accepted there; subscription fees are non-refundable for the current month, and Meta's messaging charges are between you and Meta.

23.3 Advertising and Marketing Services

Because we do not guarantee any specific result, management fees are not refundable on the basis of campaign performance (reach, leads, conversions, sales, or return on ad spend). A management fee for a month already delivered is non-refundable regardless of outcome.

23.4 Third-Party and Pass-Through Costs (Never Refundable by Us)

The following are paid to or charged by third parties and are never refundable by Paperless Blueprint, as they are not our fees: advertising spend (Meta, Google, and other platforms); Meta WhatsApp messaging charges; payment gateway and bank transaction fees; hosting, domain, API, and plugin/theme licensing costs; and any other third-party platform fees. Refund of our own fees, where applicable, is governed by the rules above and never includes these costs.

23.5 General

Refunds are determined by the rules in this Section based on the stage reached or service delivered, not on satisfaction with the result. Eligible refunds are processed within ten (10) business days to the original payment method. To request a refund, email [email protected] with your order details.

24. Modifications

We may modify, suspend, or discontinue any part of the Services, and may update these Terms from time to time. Material changes will be posted on our website with an updated "Last Updated" date. Continued use of the Services after changes take effect constitutes acceptance. Changes do not apply retroactively to disputes arising before the change.

25. General

• Entire Agreement: These Terms, together with any Order and the Privacy Policy, are the entire agreement between the parties and supersede all prior discussions and agreements on the subject.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
• No Waiver: Failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices: Notices to us should be sent to the contact details below. Notices to you may be sent to the email or address on your account or Order.
• Independent Contractors: The parties are independent contractors; nothing creates a partnership, joint venture, or employment relationship.
• Headings: Section headings are for convenience only and do not affect interpretation.

26. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: [email protected]
• Accounts/Refunds: [email protected]
• Phone: +1 (868) 304-2994
• Address: Luis Street, Woodbrook, Port-of-Spain, Trinidad and Tobago