Personalized Messaging
Businesses can tailor messages to each user to gain maximum engagement
Meet your customers where they are and drive them to be more loyal to your brand. Outshine more competition with your innovative approach to marketing today.
With WA Hub, you can directly market to your existing customers via WhatsApp to bring them even more value on the most important communication app on their phone.
Discover how WA Hub can drive sales to your business and keep your customers engaged and interactive with your brand.
Businesses can tailor messages to each user to gain maximum engagement
Messages can incorporate images, videos and other rich media content to get your messages across.
Run mass campaigns targeted to groups of customers or your entire customer base instantly
WhatsApp Business allows you to communicate with your customers on a one to one level whilst WA Hub also allows you to automate mundane tasks and communications to improve your workflow.
Businesses that have difficulty keeping on top of existing communications inside WhatsApp Business applications. WA Hub allows you to streamline operations by automating redundant tasks such as:
WA Hub has many use cases for the modern business in mind.
WA Hub is a very robust platform which allows any business to handle mass communications effortlessly. Here are some features of our platform:
We can explore WA Hub for your business needs today
The WA Hub operates distinctively from the WhatsApp Business App in terms of initiating communication with customers. Rather than starting conversations spontaneously, you must use Meta's pre-approved templates and await the recipients' responses before proceeding with the discussion. These templates fall into three primary categories:
1. Marketing: Utilized for disseminating promotional messages regarding your business, product, or service.
2. Utility: Designed for conveying information about specific orders, accounts, transactions, or support queries.
3. Authentication: Facilitates the delivery of one-time passwords via WhatsApp to authenticate logins or purchases.
It's crucial to grasp these variances when configuring your business processes to ensure their correct utilization.
Yes and No. The same reason why you cannot use your one number for both your personal and business Apps is the same reason why you are unable to use that same number for WA Hub. If you would like to use your same number, then you first need to backup and delete your account from WhatsApp Personal or WhatsApp Business and then link it to the WA Hub service.
Statistics shows that consumers open WhatsApp messages over 95% of the time as opposed to SMS or Email marketing. Additionally, it comes from a familiar number…YOURS.
Contacts refers to the amount of individual numbers you can upload to our platform. In other words, if you have 2 numbers for John Doe then he will be counted as twice when you upload his contact to our system.
These are structured messages you send to your contacts such as marketing a new product / service, account updates or authentication messages. Example: sending a mass message to all your contacts is counted as 1 campaign.
Messages refers to the amount of times our bot has to respond to your customers. It does not include the communications you or your agents have with those customers. Example: If you run an ad and 100 persons message you, if you have a welcome message bot configured then you will use 100 messages. Even if you take over the conversation and to chat with your customer, our system will still only register those 100 messages our bot sent.
We presently have 3 major support tiers:
Basic - Responses can take up to 72 hours to obtain a response
Priority - Responses are generally handled within 24 hours
Premium - Responses within 6 hours
Agent Accounts gives you the ability to create multiple login accounts for you and your staff so everyone can access the same whatsapp from the web interface. You can create an unlimited number of accounts. Agent accounts also gives you the ability to assign chats to different persons. Example, if you have 5 team members (sales, support, operations, cashier, Owner / Manager), everyone can obtain an account with a separate login. If a chat comes through which requires the attention of sales staff then that chat can be assigned to them and taken over from there. This gives your business a better way to communicate and handle customer requests from one hub without the customer feeling neglected by delayed responses from the one employee handling all requests.
Dedicated Account Managers are your liaison between your organization and WA Hub. They do all the hand holding by assisting you to setup and configure your account in the most optimum manner to ensure you are using the extent of the application. He / She will also be your main form of communication to get you the help needed whenever requested.